- This script clearly shows situations using "Unreal
conditionals Vs. real conditionals", as well as "Future forms:
Simple and continuous".
CHARACTERS
Store Manager &
Cashier. - Valerie Cuello
A Buyer. - Isabella
Botero
Situation: Conflict in a
Supermarket because a product was in a bad condition.
ROLEPLAY.
Buyer . Good morning, do you
have decaffeinated coffee?
Inventory Control
Specialist. Mmm, let me see… If I weren’t in charge of the inventory, I wouldn’t
know where what you are looking for is, follow me, I will help you.
Buyer. mm, is that I have
been looking for it in at least 4 supermarkets, if I drink caffeinated
coffee, I don't feel well and I get indigestion. Also, I will be
giving coffee to my parents and family that come tomorrow for
Christmas, so I want a good brand.
Inventory Control
Specialist. Ugh, what a shame. Mmm….yes, we have decaffeinated coffee, what
brand do you want?
Buyer. I would like “Sello
rojo”. Mmm, yes because last time when I drank ‘’Cafe del Quindio’’ I had a
headache, now I know that if I drink that type of coffee I won’t be able to
even get out of bed.
Inventory Control
Specialist. All right, that’s it? remember that if you want anything else I won’t
hesitate to satisfy your need.
Buyer. Mhm, I would also like milk,
lactose-free milk.
Inventory Control Specialist. Perfect, go to the cashier to
pay.
Buyer. Thanks, Have a nice day!
*The next day*
Buyer. Good morning. Hey,
yesterday I had a problem with a product, expressly the milk. I will talk
to the manager of the Supermarket.
Inventory Control
Specialist. Oh well, she is in a meeting right now, but I will tell her
as soon as the meeting ends, and she will be attending you.
Buyer. Thanks, I
will be waiting for her.
---- waiting time
----
Manager. Enter please. Good
morning, please be concise, I don't have much time.
Buyer. Well, first of all,
good morning and second, what are you going to do that is going to take you so
much time? I mean, you should satisfy your clients first.
Manager. I’m sorry, but if
you had come earlier, I won’t ask you to be concise.
Buyer. Well, that’s true,
I’m sorry for my behavior. The thing is, Yesterday I came to buy some products
and one of them was defeated. Well, let me say that if I had known that this
product was defeated I wouldn't have bought it.
Manager. Please show me your
purchase invoice.
Buyer. Right away. *she
shows her the purchase invoice*
Manager. Perfect. I’m
very sorry for the inconvenience and do not worry that your product will be
changed. However for next time be more careful with what you buy
Buyer. Oh yes, I will.
Thank you so much for your time, and your advice. Have a nice day!
Step 8 Yellow.
